Privacy Policy

Zelzo Lifestyle LLP ("we", "us" or "our") respects your privacy. This Privacy Policy explains what personal data we collect when you use zelzolifestyle.com (the "Website"), how we use and share it, and the choices and rights you have. It is published in accordance with the Information Technology Act, 2000, the rules made under it, and the Digital Personal Data Protection Act, 2023.

By using the Website or placing an order, you consent to the collection and use of your information as described in this policy.

1. Information we collect

Information you give us

• Account details: name, email address, mobile number and password (stored only in encrypted/hashed form).
• Order details: shipping and billing addresses, PIN code, products ordered and order history.
• Communications: messages you send us by email, phone or social media, and support or warranty requests, including photos or videos you share.
• Reviews: ratings, review text and photos you choose to publish.
• Preferences: wishlist items and email subscription choices.

Information collected automatically

• Device and browser information, IP address, pages viewed and referring pages.
• Cookies and similar technologies (including browser local storage) used to keep you signed in, remember your cart and wishlist, and keep the Website secure.

Payment information

Online payments are processed by third-party payment gateways such as Razorpay. Your card number, CVV, UPI PIN and net-banking credentials are entered on the gateway's secure systems and are never stored by us. We receive only a transaction reference and payment status needed to confirm your order.

2. How we use your information

• To create and manage your account.
• To process, pack, ship and deliver your orders, and to send order and delivery updates.
• To process payments, refunds, returns, replacements and warranty claims.
• To respond to your questions, complaints and feedback.
• To display your product reviews (with your name as you provided it).
• To send offers and newsletters where you have opted in; you can unsubscribe at any time.
• To prevent fraud, secure the Website and comply with legal, tax and accounting obligations.
• To understand how the Website is used and improve our products and services.

3. How we share your information

We do not sell or rent your personal data. We share it only as needed with:

• Courier and logistics partners — your name, address and phone number to deliver your order.
• Payment gateways and banks — to process payments and refunds.
• Service providers — hosting, email and IT providers who process data on our behalf under confidentiality obligations.
• Government or law enforcement authorities — when required by law, court order or to protect our rights, customers or the public.
• A successor business — if our business is merged, sold or restructured, subject to this policy.

4. Cookies

We use essential cookies and local storage to run the Website (for example, your session, cart and wishlist). You can block or delete cookies in your browser settings, but parts of the Website, such as sign-in and checkout, may not work properly without them.

5. Data security

We use reasonable security practices, including HTTPS encryption, hashed passwords and restricted access to personal data. No method of transmission over the internet is completely secure, but we work to protect your information and will notify you and the authorities of a data breach where required by law.

6. Data retention

We keep your personal data for as long as your account is active or as needed to fulfil orders, handle returns and warranty claims, and meet legal, tax and accounting requirements (for example, invoices are kept for the period required under GST law). After that, we delete or anonymise it.

7. Your rights

Subject to applicable law, you have the right to:

• access a summary of the personal data we hold about you;
• correct or update inaccurate or incomplete data (you can edit most details in your profile);
• request deletion of your data and account, unless we must retain it by law;
• withdraw consent for marketing communications at any time;
• nominate another person to exercise your rights in the event of death or incapacity;
• raise a grievance with us and, if unresolved, with the Data Protection Board of India.

To exercise these rights, email us at helpzelzo@gmail.com from your registered email address.

8. Children's privacy

The Website is not intended for children under 18. We do not knowingly collect personal data from children without verifiable parental consent. If you believe a child has provided us data, please contact us and we will delete it.

9. Third-party websites

Links to third-party websites and services (such as payment gateways, courier tracking pages or social media) are governed by their own privacy policies. We are not responsible for their practices.

10. Changes to this policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new "Last updated" date.

11. Grievance Officer and contact

If you have any questions or complaints about how we handle your personal data, contact our Grievance Officer. We will acknowledge your complaint within 48 hours and aim to resolve it within one month.