Return, Refund & Cancellation Policy

We want you to be happy with every purchase from Zelzo Lifestyle LLP. This policy explains how you can cancel an order, return or replace a product, and how refunds are processed.

1. Order cancellation

Cancellation by you

• Before dispatch: you can cancel any order free of charge until it has been shipped. Email helpzelzo@gmail.com or call +91 78882 22174 with your order number.
• After dispatch: the order can no longer be cancelled. You may refuse the delivery, or accept it and request a return under Section 2. For prepaid orders refused at delivery, the refund is issued once the shipment is returned to us.

Cancellation by us

We may cancel an order if the product is out of stock, the price was displayed incorrectly, delivery is not possible to your PIN code, or the order appears fraudulent. If you have already paid, you will receive a full refund.

2. Returns and replacements

You can request a return or replacement within 7 days of delivery in the following cases:

• the product was delivered physically damaged;
• the product is defective or does not work as described;
• you received the wrong product, size, colour or model; or
• parts or accessories listed in the box contents are missing.

Audio electronics (earbuds, headphones and similar)

For hygiene reasons, in-ear and on-ear audio products are not eligible for return due to change of mind once the seal or packaging has been opened. They are eligible for return or replacement only for the reasons listed above. Defects found after the 7-day return window are covered under our Warranty & Claims Policy.

Apparel and lifestyle accessories

Apparel, footwear, bags, wallets, bottles and other lifestyle accessories can also be returned within 7 days of delivery if you change your mind, provided they are unused, unwashed, and returned with original tags and packaging.

Conditions for every return

• The product must be returned with its original box, accessories, charging case, cables, manuals, free gifts (if any) and invoice.
• The product must not be physically damaged, tampered with or show signs of misuse after delivery.
• We strongly recommend recording an unboxing video when you open the package. It helps us resolve claims for damaged, wrong or missing items quickly.

Not eligible for return

• Requests made after 7 days from the date of delivery.
• Opened audio products returned for reasons other than damage, defect or wrong/missing items.
• Products damaged due to misuse, accidents, liquid exposure or unauthorised repair.
• Products without original packaging, accessories or serial number/label.
• Items marked "non-returnable" on the product page.

3. How to request a return or replacement

1. Email helpzelzo@gmail.com or call/message +91 78882 22174 within 7 days of delivery with your order number, the reason for return, and clear photos or a short video of the product and packaging.
2. Our team will review the request and respond within 2 business days.
3. Once approved, we will arrange a reverse pickup from your address where our courier partners service your PIN code. If reverse pickup is not available, we will ask you to ship the product to our address and will reimburse reasonable courier charges for damaged, defective or wrong items.
4. After the product reaches us, we inspect it within 2–3 business days and then process your replacement or refund.

4. Refunds

• Prepaid orders (card, UPI, net banking, wallet): refunded to the original payment method within 5–7 business days after the returned product passes inspection or after the order is cancelled. Your bank may take a few additional days to reflect the amount.
• Cash on Delivery orders: refunded by bank transfer (NEFT/IMPS) or UPI to the account details you share with us, within 5–7 business days after approval.
• For damaged, defective or wrong items, you receive a full refund including any delivery charge paid.
• For change-of-mind returns (where eligible), the original delivery charge, if any, is not refunded.
• If a replacement is not available in stock, we will issue a full refund instead.
• If a return fails inspection, the product will be sent back to you and no refund will be issued.

5. Failed or duplicate payments

If your account was debited but the order was not placed, or you were charged twice, the extra amount is normally reversed automatically by your bank or the payment gateway within 5–7 business days. If it is not, please contact us with your transaction reference and we will help resolve it.

6. Contact us

For any question about cancellations, returns or refunds, reach us at: