Warranty & Claims Policy

ZELZO products are built to last. This policy describes the warranty on products sold by Zelzo Lifestyle LLP and how to make a warranty claim.

1. Warranty period

• ZELZO-brand audio electronics (TWS earbuds, ANC headphones, neckbands, speakers and similar): 6 months from the date of delivery, against manufacturing defects.
• Charging cases and accessories supplied in the box: covered for the same 6-month period as the main product.
• Products of other brands: covered by the respective manufacturer's warranty, if any, as stated on the product page or packaging.
• Apparel and lifestyle accessories: not covered by a warranty; damaged, defective or wrong items can be returned under our Return, Refund & Cancellation Policy.

The warranty is valid only for products purchased from zelzolifestyle.com or authorised ZELZO sellers, and a valid invoice or order number is required.

2. What is covered

• No sound, low or distorted sound, or one earbud not working due to an internal fault.
• Bluetooth pairing or connectivity failure not caused by the connected device.
• Charging failure, or the charging case not charging the earbuds, due to a manufacturing defect.
• Touch controls, microphone or Active Noise Cancellation not working as specified.
• Battery that fails to hold charge or swells due to a manufacturing defect.

3. What is not covered

• Physical damage such as cracks, dents, broken parts or crushed cables.
• Liquid damage beyond the product's stated water-resistance rating (for example, submerging an IPX5 product), or damage from sweat build-up due to improper care.
• Damage caused by fire, power surges, use of incompatible or faulty chargers, or accidents.
• Lost or stolen earbuds, cases or accessories.
• Products that have been opened, repaired or modified by anyone other than us or our authorised service partner.
• Normal wear and tear, including scratches, discolouration and worn ear tips or cushions.
• Normal, gradual reduction in battery backup over time with regular use.
• Products whose serial number, label or warranty seal has been removed or tampered with.

4. How to make a warranty claim

1. Email helpzelzo@gmail.com or call/message +91 78882 22174 with:
   • your order number or invoice;
   • your name, phone number and pick-up address;
   • a description of the problem, with a short video or photos showing the issue.
2. Our support team may first help you with basic troubleshooting (for example, resetting the earbuds or re-pairing them). Many issues are resolved this way.
3. If the issue persists, we will register your claim and share a claim reference number within 2 business days.
4. We will arrange a pick-up where available, or ask you to send the product to our address in Bhiwandi. Please pack it securely with all parts, including the charging case and cable.
5. Once received, we inspect the product within 3–5 business days.

5. Resolution

• If the claim is approved, we will repair or replace the product with the same or an equivalent model, free of charge, and ship it back to you at our cost. We aim to complete this within 7–15 business days of receiving the product.
• If the same model or an equivalent is unavailable, we may offer a store credit or a refund of the invoice value, at our discretion.
• A replaced or repaired product is covered for the remainder of the original warranty period.
• If the claim is rejected because the issue is not covered, we will explain why and return the product to you. We can quote for an out-of-warranty repair where possible.

6. Your statutory rights

This warranty is in addition to, and does not affect, your rights under the Consumer Protection Act, 2019.

7. Contact us