Shipping & Delivery Policy

This policy explains how Zelzo Lifestyle LLP ships orders placed on zelzolifestyle.com.

1. Where we deliver

We currently deliver only within India, to serviceable PIN codes covered by our courier partners. If your PIN code cannot be serviced, we will inform you and cancel the order with a full refund of any amount paid.

2. Order processing

• Orders are processed and dispatched from our facility in Bhiwandi, Maharashtra within 1–2 business days of order confirmation.
• Orders placed on Sundays or public holidays are processed on the next business day.
• For Cash on Delivery orders, we may call or message you to confirm the order before dispatch.

3. Delivery timelines

• Metro cities and major towns: usually 3–5 business days after dispatch.
• Other locations: usually 5–7 business days after dispatch.
• Remote areas, North-East states, Jammu & Kashmir and island territories: up to 10 business days.

These timelines are estimates. Deliveries may be delayed by weather, strikes, festivals, courier network issues or other events outside our control. We will keep you informed of significant delays.

4. Shipping charges

Shipping charges, if any, depend on the delivery option you choose and are shown clearly at checkout before you place the order. Free delivery may apply to selected products, offers or order values as shown on the Website at the time of purchase.

5. Order tracking

Once your order is dispatched, you will receive the courier name and tracking details by email or SMS. You can also see your order status under My Orders in your account.

6. Receiving your order

• Please make sure someone is available at the delivery address. The courier may contact you on the mobile number you provided.
• Check that the outer package is sealed and undamaged before accepting it. If it appears tampered with or damaged, you may refuse it, or note the damage and contact us within 48 hours.
• We recommend recording an unboxing video to support any claim for damaged, wrong or missing items.

7. Failed delivery

If delivery fails because the address is incorrect or incomplete, or you are unreachable after repeated attempts, the shipment will be returned to us. For prepaid orders, we will refund the order value after the shipment reaches us; re-shipping may be arranged at an additional charge if you request it.

8. Contact us

For questions about your shipment, contact us with your order number: